Terms and Conditions

Payment Plans and Fees

All prices listed on Fraser's Academy are inclusive of GST and any applicable fees. Students have the option to pay in weekly instalments (10, 20, and 30 weeks) for some products (as advertised), and alternate payment plans can be discussed on a case-by-case basis. Payment plans are not a subscription; they must be paid in full upon initiation. Reasonable requests for refunds will be considered under a 'fair use' policy, and a pro-rata refund may apply based on classes attended, tutorials utilized, and resources accessed. In the event of a refund, all applicable fees will be deducted from the owing amounts, and administrative fees may be applied at our discretion.

Access Period and Course Validity

All sales entitle students to access 'Fraser's Academy' for a period defined by the course they purchase. A sitting period is determined independently of ACER, typically before the March and/or September GAMSAT Exam. Exact dates are subject to Fraser's Academy's own timeline. It is crucial to note that any reference to ACER's schedule is coincidental and does not imply a direct connection. Our dates and terms are set independently of ACER.
Essentials is valid for one immediate sitting. If purchased  The full Immersive Course is valid for one immediate sitting with the Question Bank and ATLAS components for the subsequent and immediate sitting. The full Comprehensive course is valid for one immediate sitting, with Immersive enrolments related to the performance guarantee in the subsequent immediate sitting. The performance guarantee is conditional on scoring less than an overall 65 GAMSAT score and utilising 80% of each component of your course: class attendance, tutorials, online materials. Private tutorials included as part of a course purchase, for example, the 'Comprehensive' Course, must be utilized within the immediate GAMSAT sitting period, which is determined independently and is not contingent on official testing dates. The sitting period typically extends until the March or September exams. Purchases of Mock Exams entitle the student to participate in exams scheduled on specific dates (to be confirmed) between February and March or August and September, depending on the period closest to their enrolment.

Device and Account Usage

Only three devices are allowed to be logged into a Fraser's Academy account. Any unauthorized sharing or usage of an account on more than three devices within a brief timeframe may result in immediate account verification. In the event of suspected account sharing, access will be blocked, and the account owner will need to verify their ownership through email. We implement these measures diligently to uphold stringent security standards and compliance.

Breach of Payment Plan

In the event of a payment failure, you will receive an email notification from Fraser's Academy outlining the necessary steps to resolve the issue. If multiple failures occur, a dedicated case manager will be assigned to assist you. We understand that financial situations can change, and we are open to discussing and adjusting payment plans to better suit your current circumstances. Please refer to the email for specific details on the delinquency process and reach out to your assigned case manager for personalized assistance. Your cooperation is appreciated in ensuring a smooth resolution to any payment challenges. Thank you.

Privacy Policy

Fraser's GAMSAT is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, enrolments, event registrations, use of free resources, subscriptions on our website, by telephone and facsimile, by email, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only...

For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose

With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following...

Third parties where you consent to the use or disclosure; and

Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Fraser's GAMSAT will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

400 Spencer Street, West Melbourne, VIC 3003

admin@frasersmedical.com.au

+61 480 020 271

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